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Packing, Loading, and Unloading


Prior to packing, you should accompany the crew leader on a visual inspection of your home and provide any special instructions. Point out items not to be packed, fragile items, items that need to arrive first, and items that need servicing (such as washers and dryers).

If you choose to pack some or all boxes yourself, be aware that you will be charged for packing materials used or provided by the mover. In addition, movers are not liable for any damages to items you pack unless there is external damage to the box and an inspection is done at delivery. If a box you packed is lost and listed on an inventory sheet, the mover may be liable. The mover may require an additional unpacking charge if you want the movers to unpack at your new residence, .

Once packing is completed, you and the crew leader should conduct another visual inspection of your home to make sure all required items have been packed. Check closets, attics, basements, cabinets, detached buildings, and other areas of the property to ensure that nothing has been missed. Make sure all boxes are properly marked with room placement and general contents to help inform the crew where the boxes should be delivered within your new residence.


Either you or your representative should be present at the time of loading and unloading. The mover might perform a detailed inventory of some or all items. If so, review the inventory sheets to make sure you agree with the mover’s assessment of the condition of your items.

Once loading has been completed, you and the driver should walk through the house to make sure all items are on the truck. Check closets, attics, basements, cabinets, detached buildings, and other areas of the property to ensure that nothing has been missed.

The mover may prepare appliances for shipment unless the mover does not have personnel qualified to properly prepare/stabilize/brace the particular appliance. In such cases it may be necessary to engage a third party to perform these services. You will be responsible for all additional charges incurred by services performed by the third party. Furniture pads, covers, and other standard protective materials which are part of the mover’s regular equipment are included in the transportation rates.

Make sure your mover has your correct destination address, detailed directions to find your new residence, and contact information including complete names and phone numbers.


Prior to unloading, you should examine the condition of your new residence with the moving crew supervisor and determine where items should be placed.

The crew will assemble all items that they disassembled at origin; however, they will not assemble items disassembled by others. Appliances may be serviced by the same party that serviced them at origin. Remember, servicing appliances may result in additional charges.

After the delivery is completed, you should walk through the rooms with the driver to conduct a final inspection. If you discover damages, do not dispose of any damaged items or the packing materials used for those items since they will be needed for proof of damage.

Make sure the contract or freight bill/bill of laden with the moving company is properly completed showing a detailed list of all services and charges. Once you agree with all the services and charges listed on the contract, sign all required paperwork. Do not sign any blank forms. You may note on the contract or the inventory sheet any damages discovered; however, a damage claim form is still required. Be sure to get a copy of the contract or freight bill/bill of laden and the inventory (if one was performed).