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DMV News Releases

FOR IMMEDIATE RELEASE

Thursday, March 20, 2014

DMV Offers New Electronic Product Notification Service
Customers will Receive Email Message when Products Mailed

RICHMOND - The Virginia Department of Motor Vehicles (DMV) is offering a new service which makes it easier for online customers to find out when they may receive their DMV products in the mail. After conducting an online transaction, customers who are signed up for DMV's electronic notifications through their myDMV account will automatically receive email or text messages when their products are mailed.

"One of our most frequent customer questions is 'When will I receive my product?'", said DMV Commissioner Richard D. Holcomb. "Similar to ordering from a retail website, the email or text message will let customers know exactly when the U.S. postal service received their products for delivery."

By signing up for a myDMV account at www.dmvNOW.com, customers can opt to receive notifications by email or text message notifying them when their products are mailed, and also for driver's license, ID card, registration and disabled parking placard renewals.

Tracking production of driver's licenses and ID cards has been available since 2010, but customers had to log into their myDMV account to check the production status. With the new product notification service, customers are automatically notified via email or text.

Since 2010, DMV has offered electronic notification of vehicle registration and driver's license or ID card renewal notices. Last month, disabled parking placard renewals were added to the list of renewal notices available through email, text or phone message. More than 1.7 million Virginians are currently signed up to receive electronic renewal notifications.

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