DMV Reopening Plan
We look forward to serving you. DMV is taking every precaution in planning a thoughtful, phased approach to safely reopening customer service centers. Operational adjustments are being made for social distancing. To minimize customer volume at DMV offices and CDL test sites, appointments will be required for specific services generally necessitating in-person service. Customers should use alternate service methods, such as online or by mail, when possible. Road tests are not available at this time.
DMV does not charge a fee for appointments. Please ensure that you book directly through the official Virginia DMV website. DMV cannot guarantee appointments made through third-party sites.
Please visit the links below to learn more about DMV’s preparations for safely reopening offices to the public. Additional information will be available soon.
To review information about DMV’s response to novel coronavirus (COVID-19), including extensions of validity periods of driver and vehicle credentials, please visit Response to COVID-19.
How the Appointment System Works
Only one month of appointment slots is available at any time on the calendar. Each day, a new day of appointments is added to the end of the available 30-day period. For example, in early June appointments will begin to open up for July.
New appointment slots will be posted multiple times every hour. Cancellations can also create earlier availability in the calendar. If you do not see availability, all the posted appointment slots are currently booked.
Scheduling through the website is the most direct route to obtain an appointment. While our DMV Direct call center agents are able to schedule appointments, they also use this website and will see the same availability that you see. Our representatives do not have the ability to create new appointments outside of what is available on the calendar.
We encourage you to check back regularly for updated availability and newly opened locations. DMV is working hard to equip and safely reopen offices as quickly as possible.
Locations and Services
Beginning May 18, 2020, DMV locations will open in phases through mid-summer. An office can only reopen once it has been prepared to provide adequate social distancing and clear plastic partitions have been installed on front counters creating a safe separation between customers and employees.
In determining the order in which offices will reopen, DMV is taking in to consideration the following factors:
- Historical volumes of customers served,
- Geography/statewide service coverage,
- Availability of staff,
- Office preparedness, including installation of clear plastic partitions at service windows, and
- Local health and safety considerations.
Upon reopening, DMV will focus on the following services:
- Original driver's licenses
- Original commercial driver's licenses (CDLs)
- Replacement driver's licenses for a name change
- Driver's license renewals, including CDLs
- Original and renewal ID cards
- ID card replacements for a name change
- Original and replacement disabled parking placards
- HAZMAT fingerprinting
- Original and substitute titles
- Original and transfer of vehicle registrations (no title)
- Vital records
- Compliance/Reinstatement of driving privileges, to include insurance payment plan set-up
- Payment plan: monthly installment payment
- Knowledge testing for learner’s permits and business partners (No road testing for passenger vehicles and motorcycles can be offered at this time.)
Customers who need to conduct other transactions should do so via dmvNOW.com or by mail.
This chart shows you how to do your transaction from the comfort and protection of your own home.[Back to Top]
With health and safety in mind, DMV is offering service by appointment only. Appointments will limit the number of people in an office or at a CDL test site at one time to ensure social distancing and efficient service. DMV will never charge for appointments and cannot guarantee appointments made on third-party sites.
For customers who need in-person service for one of the transactions listed above, please click the “Book Your Appointment Now” button below to schedule an appointment for May 18, 2020, or later. Customers are limited to one appointment per person; multiple appointments made by the same person will be canceled. Customers who arrive late may need to reschedule. Please do not bring other people with you to your appointment unless you need them to conduct your transaction or for personal assistance; DMV can only allow a limited number of people in an office at one time.
Appointments will be available on Monday through Saturday at the following customer service centers during these expanded hours:
- Abingdon (25552 Lee Highway, Abingdon, VA 24211-7466), 8 a.m.-5 p.m.
- Arlington (4150 South Four Mile Run Drive, Arlington, VA 22206), 8 a.m. - 6 p.m.
- Charlottesville (2055 Abbey Road, Charlottesville, VA 22911-3540), 8 a.m.-6 p.m.
- Chesterfield (610 Johnston Willis Drive, Richmond, VA 23236-3949), 8 a.m.-6 p.m.
- Emporia (103 Commonwealth Boulevard, Emporia, VA 23847), 8 a.m.-5 p.m.
- Franconia (6306 Grovedale Drive, Alexandria, VA 22310), 8 a.m. - 6 p.m.
- Fredericksburg (5700 Southpoint Centre Boulevard, Fredericksburg, VA 22407-2601), 8 a.m.-6 p.m.
- Hampton (8109 Roanoke Avenue, Hampton, VA 23605-1637), 8 a.m.-6 p.m.
- Harrisonburg (3281 Peoples Drive, Harrisonburg, VA 22801-7600), 8 a.m.-6 p.m.
- Leesburg (945 Edwards Ferry Road NE, Leesburg, VA 20176), 8 a.m. - 6 p.m.
- Lynchburg (3236 Odd Fellows Road, Lynchburg, VA 24501), 8 a.m.-6 p.m.
- Newport News (12730 Patrick Henry Drive, Newport News, VA 23602), 8 a.m.-6 p.m.
- Onancock (20 North Street, Onancock, VA 23417), M-F 8 a.m. - 5 p.m.; S 8 a.m. - noon
- Portsmouth (6400 Bickford Parkway, Portsmouth, VA 23703), 8 a.m.-6 p.m.
- Prince William/Manassas (11270 Bulloch Drive, Manassas, VA 20109), 8 a.m. - 6 p.m.
- Richmond Central (2300 West Broad Street, Richmond, VA 23269), 8 a.m. - 6 p.m.
- Roanoke (5220 Valleypark Drive, Roanoke, VA 24019), 8 a.m.-6 p.m.
- South Boston (2039 Hamilton Boulevard, South Boston, VA 24592-2141), 8 a.m.-5 p.m.
- Tazewell (1151 Tazewell Avenue, Tazewell, VA 24651), 8 a.m.-5 p.m.
- Tysons Corner (1968 Gallows Road, Vienna, VA 22182), 8 a.m. - 6 p.m.
- Virginia Beach/Buckner (3551 Buckner Boulevard, Virginia Beach, VA 23453-5101), 8 a.m.-6 p.m.
CDL testing is also available by appointment at the following five CDL testing sites: Abingdon, Chester, Martinsville, Middletown, and Suffolk. Contact the CDL testing location nearest you to schedule an appointment.
Appointments at more locations will be available in the coming weeks. Please do not visit DMV unless you have an appointment. Thank you for your patience.[Back to Top]
Health and Safety
When you arrive at DMV, you will notice our offices look a little different. Customer service representatives will be spread out, working every other service window. They’ll be wearing face coverings and may be wearing gloves. Counters will have clear plastic partitions, like bank teller windows, and fewer chairs will be spaced out in the lobbies.
DMV is increasing the frequency and scope of janitorial service. We take the health and safety of our customers and employees very seriously and are following Centers for Disease Control and Prevention and Virginia Department of Health guidance as we gradually welcome our customers back to DMV offices. Customers should not come for an appointment if they are feeling ill or have any reason to believe they may have been exposed to COVID-19. Customers must wear face coverings while in the office pursuant to Governor Northam’s Executive Order 63. (Face coverings must be removed while a DMV employee is taking your photo for a license or identification card.)
Customers and employees are asked to conduct personal health assessments, asking themselves the following questions before reporting to an appointment or to work:
- Today, or in the past 24 hours, have I had any of the following:
- A new dry, persistent cough?
- Fever greater than 100.3? (If you have a thermometer at home, consider checking your temperature.)
- Shortness of breath, even at rest?
- Difficulty breathing?
- Very sore throat?
- Sudden onset of extreme fatigue?
- Repeated shaking with chills?
- Muscle aches all over (not just pain in a specific area)?
- Sudden onset of a headache?
- New loss of taste or smell?
- Am I awaiting COVID-19 test results?
- In the past 14 days, have I had close contact with a person known to be infected with COVID-19 or who is awaiting COVID-19 test results? Close Contact means being physically close (less than 6 feet) to a person infected with COVID-19 for a minimum of 10 minutes OR having been coughed on by a person infected with COVID-19.
If customers or employees respond “yes” to any question or subpart of a question, they are to remain home.
Thank you for working with us during these challenging times. We are YOUR DMV.[Back to Top]