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Ineligibility to Renew Online or by Mail

You cannot renew your driver's license online or by mail IF:

  • Your license has expired and you have not proved legal presence
  • Your license is suspended or revoked
  • Your driver's license is not due to expire within the next 12 months
  • You have failed the DMV vision screening
  • You want to have the vision restriction removed from your driver's license after having laser surgery to correct your vision
  • Your name is to be changed or corrected on your driver's license
  • You hold a learner's permit
  • You hold a Virginia identification card
  • You owe money to DMV for a prior transaction
  • You need a new photograph
  • Your customer number on file needs verification
  • You do not have a Virginia address
  • You have moved out-of-state and gotten a new license in that state
  • You hold a driver's license with a school bus (S) endorsement
  • You have a social security number (SSN) that does not match your SSN on file with the Social Security Administration (SSA)
  • You are required to present proof of legal presence
  • You are under medical review
  • You renewed online or by mail during your prior renewal cycle
  • You are over 75 and hold a driver privilege card
  • You must register with the Virginia State Police as provided in section õ9.1-903
  • You are required to take the knowledge exam or road skills exam

Information for Driver Privilege Card Holders

  • You are not required to provide proof of legal presence
  • Your driver privilege card cannot be renewed more than six months early.
  • You cannot renew an expired driver privilege card; you are required to make an appointment for in-person service at a DMV office and meet all the requirements for obtaining a driver privilege card including the submission of the necessary identity and residency documents.

Please contact us if you have questions.