Social Media Rules of Engagement
Welcome to the Virginia Department of Motor Vehicles' (VirginiaDMV) social media rules of engagement. The purpose of these guidelines is to set clear expectations when engaging with Virginia DMV using social media.
We will listen, learn, share, educate, and problem solve Monday-Friday between 9 a.m.-5 p.m. eastern standard time. If you leave us a message outside of those hours, we will respond on the next business day. Our social media outlets also follow the same holiday observance schedule as DMV offices.
We respond to and engage with all customers, as long as a post does not contain the following:
- Off-topic comments
- Personal attacks
- Threats/Unsupported accusations
- Sensitive or personal identifying information
Any of the aforementioned posts will be hidden from public view, and if warranted, forwarded to the appropriate authorities. Virginia DMV will provide help through direct messages on Facebook, Instagram and Twitter, but please keep in mind these are not secure outlets and your information could be compromised. If you post personal information on our social media pages, you accept all responsibility and risk. For a secure response, please contact us through one of our controlled outlets -- website, phone or customer service center.
Virginia DMV is currently on Facebook, Instagram, LinkedIn, Twitter and YouTube. We will notify the public when Virginia DMV expands its social media outreach. If it appears we are engaging in outlets not previously mentioned, it is not an official DMV account.
If you are a member of the media, please send all inquiries to:
- Jessica Cowardin
- Public Relations and Media Liaison
- (804) 367-6834
Finally, communications made through social media outlets do not constitute a legal or official notice or comment. If you need to contact us, please use these outlets.