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Storage Options

Customer-Controlled Storage

Customers sometimes want their possessions to be delivered to a public storage facility (also called, "mini-storage"), which will be under the customer's control. The mover's liability ends once the items are in the storage unit; therefore, you should be present at the time of delivery to check for damage to your items BEFORE they are deposited into the unit. Damages discovered after the moving crew leaves can be denied.

You should also provide substitute padding or other protection for your furniture, unboxed items, etc. while they are in storage. The mover transported your items using the mover’s pads; the crew will remove and take those pads with them when they leave.

The rates that you pay for this type of storage are not under DMV's jurisdiction.

Storage Provided by the Mover

A mover may store your household goods or a portion of them in their own warehouse or at another storage facility that the mover designates as its agent. Make sure that you understand the mover's storage policies, charges, and how you will be billed.

Articles of Extraordinary Value

A mover's liability is limited unless the mover is able to offer, and you agree to, insurance coverage suitable for replacement or repair of the item. Use common sense when it comes to items such as important documents (whether in paper form or stored on an electronic device), jewelry, currency, live plants, and artwork. Many properly permitted or certificated movers will tell you that they will not assume responsibility for such items.