DMV Connect: Bringing Service to You
DMV Connect serves Virginians who may not be able to travel to a DMV office.
About DMV Connect
DMV Connect is DMV's newest service outreach program. DMV has five Connect teams located throughout the Commonwealth. The program originally was created to provide identification cards to incarcerated individuals pending release. Identification is necessary to secure jobs, open bank accounts, enter public buildings, and apply for benefits.
While DMV Connect still provides services to inmates, the program has expanded to serve customers at retirement communities, government centers, homeless shelters, and more.
Travel teams have been part of DMV's service model since the 1950s. Before the times of multiple customer service centers, employees with Polaroid cameras visited local libraries or fire stations to provide driver's licensing services.
In 2002 and 2003, DMV resurrected travel teams after state budget reductions closed customer service centers. Before DMV was able to re-open those offices, travel teams served customers in the affected areas.
Advances in technology allow needed equipment to fit in one suitcase. As a result, DMV Connect teams easily bring service to you.
Connect teams conduct all DMV transactions except vital records and testing. DMV employees carry customized cases that contain a laptop, signature pad, and camera. Only requiring electricity and an internet connection, the teams securely process real-time transactions.
Technical Requirements and Operational Parameters
Hours and Contact Information
DMV Connect service is available Monday through Friday between 9 a.m. and 4 p.m. For more information about DMV Connect or if a Connect team could benefit your organization, contact DMVConnect@DMV.Virginia.Gov.
DMV Connect Video
Provided by the DMV Communications Office