DMV offers convenient E-ZPass On-the-Go service at many DMV locations in the Northern Virginia, Tidewater and Richmond regions of Virginia. To find the location closest to you, refer to DMV Locations Selling E-ZPass Kits.
The E-ZPass On-the-Go kit costs $35 and contains an E-ZPass transponder pre-loaded with $15 that can be used immediately on toll roads in Virginia.
Retail transponders can be used immediately in Virginia but should be registered as soon as possible to enable use out-of-state and to claim the remaining $20 balance. To enable use out-of-state and to access the remaining $20, you must set up an E-ZPass account online at www.ezpassva.com or by phone at 1-877-762-7824.
To register your transponder, you must provide:
Each transponder comes with adhesive mounting strips and easy-to-follow instructions. Please follow these instructions carefully as your transponder must be correctly mounted in order to work properly.
Depending on location, DMV offers customers two types of transponders - E-ZPass Standard and E-ZPass Flex. Both transponder types can be used on all Virginia toll roads.
The E-ZPass Flex transponder has an added HOV switch which allows a customer, in certain circumstances, to avoid toll charges when the vehicle is traveling the I-64, I-95, I-66 and I-495 Express Lanes in northern Virginia. If the vehicle has three or more occupants, the transponder may be switched to "HOV ON" and the customer may travel toll-free. (For more information about traveling on the new 95 express lanes, visit 95expresslanes.com.)
NOTE: Customers who have a Flex transponder issued after October 1, 2014 and who have not used the Flex transponder for HOV transactions on express lanes for any prior twelve-month period will be required to exchange the Flex transponder for a standard transponder (at no cost) or be subject to a one-time transponder functionality upgrade charge of $10.
DMV offers full E-ZPass account management at six customer service centers. These are:
These DMV offices offer the full range of E-ZPass services, which includes:
Most DMV offices are not able to accept returns of malfunctioning transponders. Customers wishing to return an E-ZPass transponder for any reason must visit either (1) an E-ZPass customer service center or the Gloucester or Newport News DMV customer service centers or (2) return the transponder via mail to:
For more information, visit www.ezpassva.com or call the toll-free number at 1-877-762-7824
Transponders remain the property of the Virginia Department of Transportation. When an account is closed, all transponders must be returned to an E-ZPass customer service center or the DMV Gloucester or Newport News customer service center. Otherwise, the customer will be liable for the lost/stolen fee ($10 for a standard transponder, $20 for a Flex transponder).