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Gate City Customer Service Center

Save Money - Save a Trip

  • A $5 fee may be added to each vehicle registration, driver's license and ID card renewal transaction conducted in DMV customer service centers. Avoid the $5 fee by renewing online or through the mail. You may also avoid the $5 fee by renewing your vehicle registration at a DMV Select location.
  • Renew your vehicle registration (decals) online and save $1.
  • More than 30 other transactions may be conducted online.

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Customer Service Wait Times

* These services may be available online.

Note: Estimated wait times begin to display 30 minutes after office openings, after early customers are issued tickets for service. Due to ever-changing customer traffic, wait times may change and vary from when you review online estimates. The data is updated every five minutes and is based on the current longest wait for each service type. Wait times begin once service tickets are issued.

Alternative Locations

Hours of Operation:

Monday - Friday: 9:00 a.m. - 5:00 p.m.
Note: No tickets for testing will be issued 30 minutes before closing.

Contact Information:

  • 382 Jones Street,
    Suite 101
    Gate City, VA 24251

    Mailing address
    PO BOX 1058
    Gate City, VA 24251
  • Telephone: (804) 497-7100
  • Fax:276-386-2399


From U.S. Route 23 North: Turn right onto Kane Street. Turn right onto Broadwater Street which continues into Jones Street. DMV is on the right beside the U. S. Post Office.

From U.S. Route 58: Turn onto Primary State Route 71 South. Travel approximately 23 miles. Turn left onto Jones Street. DMV is on the left beside the U. S. Post Office.


Wheelchair available upon request at the Information Counter Wheelchair available upon request at the Information Counter.
Registrar on location Applying to register to vote or change your voter registration address just got easier! The Scott County General Registrar's Office is now located in the Gate City Customer Service Center. Scott County Assistant Registrars are located in the Customer Service Center to help you apply to register to vote or change your voter registration address.


DMV is committed to providing our customers the best service possible. DMV takes numerous measures to ensure our customer service centers (CSC) comply with the Americans with Disabilities Act, and that all of our customers have access to the services they need in a comfortable environment. Customers with disabilities can easily request special assistance or accommodations by making their needs known when they arrive at the information counter in any CSC. If you experience service that you feel does not meet your expectations, please ask to speak to the manager or supervisor on duty.

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Virginia Department of Motor Vehicles (DMV) 2013, All rights reserved.
P.O. Box 27412
Richmond, VA 23269

(804) 497-7100
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