Social Media Rules of Engagement
Welcome to the Virginia Department of Motor Vehicles' (VirginiaDMV) social media rules of engagement. The purpose of these guidelines is to set clear expectations when engaging with (VirginiaDMV) using social media.
We will listen, learn, share, educate, and problem solve Monday-Friday between 9 a.m.-5 p.m. Eastern time. If you leave us a message Saturday afternoon, we will respond Monday morning. Our social media outlets will follow the same holidays and observance schedule as DMV offices.
We will respond and engage with all customers, so long as a post does not contain profanity, spam, vulgarity, defamation, campaigns or services, off-topic comments, long embedded url strings, personal attacks, threats, unsupported accusations or sensitive information. Any of the aforementioned posts will be deleted, and if warranted, forwarded to the appropriate authorities.
VirginiaDMV will provide help through direct messages on Facebook and Twitter, but please keep in mind these are not secure outlets and your information could be compromised. If you post personal information on our social media pages, you accept the responsibility and risk. For a secure response, please contact us through one of our controlled outlets - website, phone or customer service center.
If you are a member of the media, please send all inquiries to Brandy Brubaker, Public Relations and Media Liaison, at either firstname.lastname@example.org or (804) 367-6834.
Finally, communications made through social media outlets do not constitute a legal or official notice or comment. If you need to contact us, please use these outlets.