DMV Service Usage
On a monthly basis, the Virginia Department of Motor Vehicles (DMV) tracks service option usage for driver's license and vehicle registration renewals, two of the agency's highest volume transactions.
DMV Services Options Include:
Full Service
- Customer service centers (CSC)
Preferred Services
- Internet
- Automated telephone (IVR)
- Self-service center (also known as Cyber Sites located in 10 CSCs and staffed for customer assistance)
- DMV Select (contractual partners including private and public entities that conduct vehicle-related transactions only)
Tracking service option usage helps DMV identify trends, opportunities for promotion and potential service enhancements.
Current Year's Service Usage Reports
September 2009
August 2009
July 2009
June 2009
May 2009
April 2009
March 2009
February 2009
January 2009
Prior Years' Service Usage Reports
December 2008
November 2008
October 2008
September 2008
August 2008
July 2008
June 2008
May 2008
April 2008
March 2008
February 2008
January 2008
June 2007
June 2006
June 2005
