Seven Steps to Choosing a Limo Service

1. Be sure the company holds a valid Virginia license.
   • In order to maintain a license, DMV requires all limo services to have liability insurance that covers passengers.
   • DMV maintains a listing of all licensed limo operators

2. Ask for and check the service's references.
   Determine if other customers have had complaints about the service. You may want to contact the following institutions:
   • Better Business Bureau in your area.
   • Virginia Department of Consumer Affairs.
   • Virginia Department of Motor Vehicles.

3. Ask how the service screens its drivers.
   You need to be assured that your driver will meet your expectations.

4. Be sure you are getting the specific limousine you want - and that it is safe.
   Ask to see the actual limousine that you will be hiring. Ask for a test ride. Make a checklist of the following items:
   • Air conditioning/heating, television, sound system, etc. are working.
   • Ride is comfortable and the vehicle is clean.
   • Limousine will comfortably and safely hold everyone in your party.
   • Limousine is equipped with working seat belts for all passengers.
   • Virginia vehicle inspection sticker is current.
   • Ask about the company's vehicle maintenance program.

5. Be sure you know the services you are purchasing.
   • Ask what services will be provided by the company and/or driver.
   • Ask how the driver will be dressed.
   • Ask if ice, soft drinks, or snacks will be provided. Limo companies will not provide, transport or allow consumption of alcohol by underage passengers.
   • Are you getting exclusive use of the vehicle during the contract period?

6. Ask for a list of what the cost of the limousine covers.
   • Ask if there will be any additional - or hidden - charges for gratuities, mileage and fuel costs, vehicle cleaning, etc.

7. Do not sign a contract or pay any money until you have read the contract carefully.
   • Make sure the contract specifies all the services and the particular vehicle that you want.
   • The contract should give you exclusive use of the limousine during the entire contract period.
   • Make sure the correct cost is listed in the contract specifying the exact price you have agreed to pay. Itemize all charges including gratuties, mileage, fuel or vehicle cleaning.