Social Media Rules of Engagement
Welcome to the Virginia Department of Motor Vehicles' (VirginiaDMV) social media rules of engagement. The purpose of these guidelines is to set clear expectations when engaging with (VirginiaDMV) using social media.
We will listen, learn, share, educate, and problem solve Monday-Friday between 9 a.m.-5 p.m. Eastern time. . Just like our offices, our responses to DMV's social media outlets will follow the same holidays and observance schedule.
Meaning: You leave us a message Saturday afternoon asking what documents you need to bring to get your driver's license renewed, we will respond bright and early Monday morning. There is no need to resend or tell everyone we are ignoring you - we're not.
Next and perhaps the most important, we will respond and engage with all friends, followers, watchers, etc. - as long as your post does not contain profanity, spam, vulgarity, defamation, campaigns or services, off-topic comments, long embedded url strings, personal attacks, threats, unsupported accusation or sensitive information. To be clear, any of the forementioned posts will be deleted, and if warranted, will be forwarded to the appropriate authorities. As you can see, we take this seriously. In other words, use common sense and we'll play nice.
Although this seems obvious, we don't want anything to come back and harm you or us. When you are tweeting, posting, or viewing our material, you are no longer on an official Commonwealth of Virginia website. In order for us to engage and listen to you we have to "swim" in outlets beyond our firewalls and our control. Anything submitted via social media is susceptible to spam, hacking, and all of the other crazy things people can do with your information. If you post your personal information on our social media page, you accept the responsibility and risk.
We can provide limited personal help through direct messages, but you must realize that these are not secure outlets and your information could be compromised. For a secure personal response, you should contact us through one of our controlled outlets – website, phone, or customer service center.
Right now, we are using Facebook, Twitter, and YouTube to actively engage stakeholders. If it appears that "we" are engaging in outlets not previously mentioned - it is not us. Please do not engage or attempt to contact us on other social media outlets. In other words, "don't feed the bears". We will be sure to let the world know when we expand our social media outreach.
And to our reporter friends, send all inquiries and comments to the Communications Office through the traditional channels.
Meaning: If you request an interview through a Facebook messages and we don't respond, please do not say, "DMV said no comment." Our comment is to "call or email the Communications Office. Thanks."
Finally, please remember that communications made through social media outlets should not constitute a legal or official notice or comment. If you need to contact us, please use the secure outlets.